Redefining Customer Success Through Collaboration and Community
Join CS in Focus: A Hub for Customer Success Professionals Driving Innovation Across GTM Teams
Uniting the Best in Customer Success
At CS in Focus, we’re reshaping the way businesses think about Customer Success.Our mission is simple but powerful: to create a community where collaboration, connection, and innovation thrive.We believe that the success of our customers is a shared journey, requiring alignment across go-to market (GTM) teams and a commitment to shared goals.
Education
Enabling CS professionals to grow and lead with continuous learning and actionable insights.
Connection
Cultivating meaningful relationships within the CS and GTM communities to foster shared growth.
Opportunities
Bridging professionals with career opportunities and companies with top-tier talent for mutual success.
Empowerment
Providing the tools, resources, and support CS professionals need to tackle challenges and achieve impactful results.
Why Join Us?
Grow Your Skills: Access workshops and resources to excel in CS.
Build Connections: Network with professionals and thought leaders.
Collaborate: Align with GTM teams to drive innovation.
Advance Your Career: Find opportunities and connect with top companies.
Thrive Together: Solve challenges and celebrate success as a community.
About Us
Founded by Ben Winn in 2019, CS in Focus began as a community dedicated to supporting CS professionals the same way they support their customers—by fostering growth, overcoming challenges, and celebrating wins. Through events, resources, and an active Slack community, it quickly became a trusted hub for CS practitioners.Now led by Emma Lo, CS in Focus has evolved to focus on collaboration across GTM teams and deeper connections within the business community. With a mix of in-person and online workshops, strategic partnerships, and career development opportunities, we’re empowering professionals to redefine Customer Success for the future.Join us and be part of the movement shaping the future of CS through collaboration and innovation.
Meet Our Team
Spotlight by CS In Focus Podcast
Driving Success Across GTM with Customer-Centric Collaboration.We're opening the dialogue across the entire GTM strategy to ensure that CS is at the heart of everything we do.
Latest News and Events
Follow us on LinkedIn and Instagram to get the latest news and events.
Instagram Feed
LinkedIn Feed
Interested in Sponsoring?
Partnering with CS in Focus means aligning with a vibrant, results-driven community of Customer Success professionals. Here’s what we’ve helped others achieve:
Expand Your Reach: Engage with thousands of CS professionals globally.
Attract Top Talent: Recruit exceptional candidates from our community.
Solve Challenges: Leverage expertise through events and our Slack network.
Drive Success: Gain strategies to grow your organization.
If these outcomes align with your goals, let’s talk! Partner with us to connect, collaborate, and make an impact.
Thank you for Joining CS In Focus
Welcome to a community that’s redefining Customer Success through collaboration, connection, and innovation.Here’s what’s next:You will receive an invitation from Slack within 3 business days.
Please visit our LinkedIn for the most current information.